Outsourced Help Desk Support – higher quality, lower costs and less hassle

You obviously need to provide quality help desk support.

But from a management perspective, it’s a major hassle. You spend valuable time, recruiting and training staff, who then leave because somebody offers them more pay, better hours or a more attractive career opportunity. So, you start again.

In this Friday briefing, Roux Visser, ANZ Director of CMC Global will outline a simple outsourced help desk solution that will provide your end-users with high quality IT support, when they need it, with less management hassle and at much lower cost.

The presentation will include current pricing options and practical examples to show you how you can augment (rather than replace) your existing help desk with an outsourced solution that delivers level 1 / level 2 support, such as:

• Windows Desktops, User Account support
• Windows AD/Domain support
• WIFI / Networking support & troubleshooting
• Basic security, MFA, password resets and access permissions
• App Support and Troubleshooting

Never heard of CMC Global?

This session will be presented by CMC Global, a company that while you may never have heard of them, who have already helped over 70 clients in Australia, including NAB Bank, save at least 30% on their IT staffing and project costs.

Access to Sponsored Events

All events are free of charge. A condition of attendance is that you allow your contact details, including phone and email to be shared with the event sponsors.